Description

Key Responsibilities

Technology & Operational Leadership

• Provide executive oversight of all IT operations, technology platforms, and mortgage system performance.
• Lead the execution of IT operational strategy to support business growth and customer experience.
• Ensure high availability and reliability of core mortgage systems (LOS, servicing platforms, CRM, compliance systems).

Mortgage Systems & Process Optimization

• Oversee operational performance of mortgage technology systems such as:
  • Loan Origination Systems (Encompass, Empower, etc.)
  • Document management and e-signature tools
  • Servicing and payment systems
  • Secondary market and investor reporting platforms
• Drive automation, workflow improvements, and process efficiencies across mortgage operations.

Compliance, Risk & Security

• Ensure IT operations meet all regulatory requirements including:
  • CFPB, FHA, VA, FNMA/FHLMC guidelines
  • SOC, GLBA, cybersecurity standards
• Partner with compliance and risk teams to strengthen controls, audits, and business continuity planning.
• Oversee data security, disaster recovery, and incident response.

Strategic Planning & Digital Transformation

• Lead modernization initiatives including cloud migration, AI-driven underwriting tools, and digital mortgage transformation.
• Evaluate and implement emerging technologies that improve speed, accuracy, and borrower experience.
• Develop long-term IT operational roadmaps aligned with business priorities.

Vendor & Budget Management

• Manage strategic relationships with technology vendors, consultants, and service providers.
• Oversee IT operational budgets, forecasting, and cost optimization.
• Negotiate contracts and ensure vendor accountability to performance SLAs.

Team Leadership & Cross-Functional Collaboration

• Build and lead high-performing teams across IT operations, infrastructure, application support, and mortgage tech services.
• Collaborate with mortgage operations leaders to ensure technology supports production goals.
• Promote a culture of innovation, accountability, and service excellence.

Qualifications

Required Experience

• 10+ years of progressive leadership in IT operations, with at least 5 years at an executive level.
• Strong experience in mortgage lending technology and operational workflows.
• Proven ability to lead enterprise-scale technology and process transformation.

Preferred Background

• Experience in mortgage banking, servicing, or fintech environments.
• Familiarity with LOS platforms and mortgage compliance requirements.
• Track record managing large IT budgets and complex vendor ecosystems.

Skills & Competencies

• Strategic leadership and operational execution
• Mortgage technology expertise
• Regulatory compliance and risk management
• Cybersecurity and business continuity planning
• Digital transformation and automation
• Executive communication and stakeholder alignment

Education

• Bachelor's degree in Information Technology, Business Administration, or related field required.

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