Description

Why Orthofix?

Guided by our organizational values Take Ownership | Innovate Boldly | Win Together we collaborate closely with world-class surgeons and other partners to improve people's quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech.

Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people's lives? Look no further.

POSITION SUMMARY

The Director of Insurance Administration is a strategic leader within the Orthofix Bone Growth Therapies business unit, responsible for optimizing the end-to-end order-to-cash (OTC) lifecycle. This role partners closely with Sales, Operations, Finance, and Compliance to drive operational excellence, accelerate revenue realization, and enable scalable growth. The Director serves as a key integrator across functions, ensuring that order processing aligns with broader business objectives and delivers a seamless experience for internal stakeholders and external partners.

DUTIES AND RESPONSIBILITIES

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Operational Strategy & Execution

  • Lead the strategic design and continuous improvement of OTC processes to support revenue integrity and business scalability

  • Develop and implement standardized best practices across sales entities to reduce friction and improve order accuracy

  • Drive automation and digital transformation initiatives within order processing to enhance efficiency and reduce cycle times

• Cross-Functional Leadership

  • Serve as the primary liaison between Sales (RVPs), OTC, AR, and Payer Development to ensure alignment and transparency

  • Facilitate strategic onboarding of new sales entities and acquisitions, ensuring seamless integration into OTC workflows

  • Champion cross-functional initiatives to resolve payer barriers and improve reimbursement outcomes

• Revenue Enablement & Compliance

  • Partner with Finance and Compliance to ensure order processing supports timely and accurate revenue recognition

  • Oversee reversal management and AOB processes, removing administrative burden from field leadership

  • Monitor and mitigate risks related to order processing, ensuring adherence to regulatory and internal standards

• Performance & Change Management

  • Establish KPIs and dashboards to monitor OTC performance and identify areas for improvement

  • Lead change management efforts to support evolving business models and market dynamics

  • Promote a culture of accountability, collaboration, and continuous improvement across the team

QUALIFICATIONS & EXPERIENCE

• Proven experience leading order processing, OTC, or revenue operations in a complex, matrixed organization

• Strong strategic thinking, leadership, and problem-solving capabilities

• Exceptional communication and stakeholder management skills across all organizational levels

• Ability to manage confidential information and navigate sensitive business scenarios with discretion

• Bachelor's degree required; advanced degree or equivalent experience preferred

WORK CONDITIONS & TRAVEL

• Office-based with occasional travel required

• Must be able to sit, stand, and lift up to 20 lbs as needed

• Correctable eyesight and hearing required

DISCLAIMER

The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee's at-will employment status.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.

Since 1980, Orthofix has evolved and grown to become one of the leading medical device companies with a spine and orthopedics focus in the world. Our newly merged Orthofix-SeaSpine organization is a leading global spine and orthopedics company with a comprehensive portfolio of biologics, innovative spinal hardware, bone growth therapies, specialized orthopedic solutions, and a leading surgical navigation system. Our products are distributed in 68 countries worldwide.

Our medical device company is headquartered in Lewisville, Texas, and has primary offices in Carlsbad, CA, and Verona, Italy. Our combined company's global R&D, commercial and manufacturing footprint also includes facilities and offices in Irvine, CA; Toronto, Canada; Sunnyvale, CA; Wayne, PA; Olive Branch, MS; Maidenhead, UK; Munich, Germany; Paris, France; and São Paulo, Brazil.

Founded in Verona, Italy, and now headquartered in Lewisville, Texas, Orthofix is proud to be recognized as the 8th Largest Orthopedic Medical Device Company in the World by Medical Design & Outsourcing magazine. Orthofix is committed to improving patients' lives and delivering innovative, quality-driven solutions that empower physicians and healthcare organizations to meet the needs of their patients every day.

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