Description

Summary

We're growing here at Kitsap Credit Union and are looking for a full-time Member Specialist to work out of our Kingston location. As a Member Specialist, you will help to create customer-centered solutions and recommend opportunities for our members. Our managers and team will help you build rapport and forge meaningful relationships as well as support you in achieving your career goals. Our managers and team will help you build rapport and forge meaningful relationships as well as support you in achieving your career goals.

Locations Now Hiring

Kingston

Quick Facts

Seniority level: Individual Contributor

Reports to: Branch Manager

Employment Type: fulltime, hourly, non-exempt, in-person

Salary Range: $22.36 - $33.54/hr depending on experience and qualifications

Working hours: Monday – Friday 9am-5pm

Grade: 7BC

Industry: Banking

Job Functions: Tellering, Teller, Banker, Banking, Relationship Banker, Personal Banker, Account Representative, Loan Officer

Member Specialist Typical Job Duties

• Assist the teller line with tellering functions
• Guide members applying for loans, and lines of credit
• Recommend and council members on KCU resources that align with their needs
• Process loan applications for consumer lending products, Home Equity, and Mortgage loans
• Strengthen market position by locating, developing, and closing business relationships
• Enhance member experience and loyalty through relationship building

This role may be right for you if you enjoy connecting with people in a customer service environment and enjoy meeting customer needs with tailored service solutions.  You pride yourself on your ability to meet each person as an individual, meet personal sales goals, and contribute to team goals.  Your previous employers praise your keen eye for detail, and your previous co-workers talk about your ability to see opportunities and act on them.  Your friends consider you welcoming, and your family is proud of your ability to coach others in their financial aspirations.

Basic Qualifications

• High School Diploma or GED
• Two years of Customer Service/Sales/Cash Handling
• One year of experience in a financial institution performing teller, new accounts and account maintenance
• One year of consumer lending experience
• Ability to obtain NMLS within 30 days

Preferred Qualifications

• Availability during Saturdays and extended business hours
• Excellent interpersonal communication skills including effective listening, speaking and writing
• An understanding of credit fundamentals and underwriting criteria
• Ability to present, explain and refer products and services
• Proficient in Microsoft Office applications

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 10 Paid holidays
• 2 Personal days
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Paid Care.com membership including back up childcare reimbursement
• Paid RethinkCare subscription, a personal wellness and professional resilience program

We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees. If this is the kind of organization, you’re looking for.

****** Employment is contingent upon satisfactory credit, background, and reference checks.  Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******