Description

Embark on a rewarding and challenging career as an Operations Supervisor with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As an Operations Supervisor- Home Lending Assumptions in Customer Assistance Solutions, you will provide support to customers impacted by life events such as marriage, divorce, and death and our team offers credit-qualified customers assumption services for their mortgage. You will oversee the review of application documents, evaluate creditworthiness, and coordinate with the Underwriting team to obtain necessary income, asset, and other documentation. You will have direct collaboration with Assumption Underwriting, Assumption Closing, and the Customer Life Events team and building strong relationships with Underwriting partners is essential to ensure timely processing of customer requests.

Job responsibilities

• Supervise the compilation of customer files and loan documents within standards for underwriting review
• Manage the pipeline proactively by tracking progress, generating reports, and ensuring associates are accountable for timely and accurate processing
• Maintain compliance with quality and control standards and expectations
• Monitor performance and quality metrics
• Ensure the team meets regulatory timelines

Required qualifications, capabilities, and skills

• Excellent customer service skills
• Experience leading a team
• Strong written and verbal communication skills
• Attention to detail with strong analytical skills
• Ability to partner with multiple business units
• Time management and prioritization skills

Preferred qualifications, capabilities, and skills

• Knowledge of MSP, MS Office, Customer Assist, and MBWS
• Minimum of 3 years mortgage processing experience

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment offers are contingent on JPMC's review of criminal conviction history, credit report, information available through NMLS, and other relevant information to determine financial responsibility, good character, and general fitness for the position. Any felony conviction within the last seven years will disqualify you from consideration. Continued employment is contingent upon compliance with Truth in Lending Act/Dodd Frank Originator requirements.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.